Legal
Refund Policy
Last updated: September 2026
Overview
At OmniStash, we want you to be satisfied with your purchase. Because we source our products globally to offer you the best curation, our return process follows specific international logistics guidelines.
Section 1 — Return window & eligibility
- 30-day return policy: You have 30 days from the date your item was delivered to request a return. If 30 days have passed since delivery, we cannot offer you a refund or exchange.
- Item condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Non-returnable items: Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and customized items.
Section 2 — International return shipping & logistics
- Supplier warehouse returns: You acknowledge and agree that OmniStash utilizes international fulfillment networks. Therefore, you may be required to mail your return package directly to our supplier’s international warehouse (e.g., located in China or other overseas origins).
- Return shipping costs: The customer is solely responsible for paying all shipping costs for returning an item. Original shipping costs are non-refundable.
- Trackable shipping requirement: If you are shipping an item over $50 USD, you must use a trackable shipping service or purchase shipping insurance. We do not guarantee that we or our suppliers will receive your returned item.
Section 3 — Damaged, defective, or wrong items
- Immediate inspection: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
- Evidence required: To process a claim for a damaged or defective item, you must email us at omnistash@hotmail.com within 7 days of delivery with:
- Your PayPal transaction ID (or the email confirming your order).
- Clear photos or videos showing the defect or damage.
- A photo of the shipping label on the package.
- Solutions: If the item is verified as defective or damaged due to a supplier or transit error, OmniStash will arrange for a replacement to be sent or issue a full refund without requiring you to pay for return shipping.
Section 4 — Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Section 5 — Refund processing timeline
- Inspection: Once your return is received and inspected by the international warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Credit issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted by your bank.
Section 6 — Contact us
For all return inquiries or to initiate a return request, please contact us prior to shipping any items:
- Business name: OmniStash
- Based in: Uruguay
- Email: omnistash@hotmail.com